A Survival Story
Change is not an option. It is a necessity.
TrueShore was was created in 2001 responding to the need of our own medical practice.
We needed to change our existing model to survive in a changing healthcare environment. Patient experience had to be elevated, to make it possible in a world of decreasing reimbursements and increasing costs, drastic change was in order.
We poured more than thirty years of experience in the industry and designed a set of solutions to unburden our practice of the day-to-day activities that drained our in-house operation.
The new model gave us the ability to focus in what we did best: being doctors.
We innovated with purpose and found a better way that gave us agility by reducing costs and modernizing technology.
TrueShore allowed our medical practice not only to do better, but to be better.
Once we saw the staggering results in our own operation the next step was clear and we made our proven model available to forward-thinking peers.
Our difference is that we go beyond support, our aim is to help you advance and excel.
We have made processes smarter, people more productive, business more profitable and systems more powerful.
We know it is time for a change.
Join us in making experiences more exceptional.
Our shared principles
Guiding us in our mission to provide a customer experience which is elite in nature and introducing all the modern and future technological advancements that are available. Our employees are like family and they are inspired to be the best they can be. We anticipate the needs of our clients and provide a world class service.
We provide a comprehensive training process that supports the consistent application of positive customer service focused behaviors. This includes structured follow up, supportive coaching, internal and external focus. Attitudes, motives, and values are constantly reinforced in a positive way.
Customer first
This mantra is embedded into our organizations DNA. This requires a top down approach. We employ several CCO’s (Chief Customer Officers) to ensure a top notched experience. We educate our employees about the impact that changes in business policies have for our customers. We motivate and educate our employees by sharing exceptional customer service experiences.
Our mantra is to deliver to our customers a “white glove” experience which is the only way to drive efficiencies and to build a business. It’s our core value and will drive Trueshore for many years to come”.
Our Team
Shaped by a diverse group of exceptional people working together to create a better way with you.
Indhira Paulino has been with Trueshore since 2014. She has played a key role in client implementation and internal LMS platforms. Prior to joining Trueshore Indhira spent 5 years in the Call Center industry managing different customer service environments and social media platforms.
Advisory Board
Mrs. Rodgers has been in healthcare since 1989. She began her career with a large managed healthcare plan and was with the Plan for approximately ten years. She held various roles during her tenure; physician contracting, provider relations and in the administration and management of their wholly owned physician practices. Through her experience the Health…
After iProspect’s acquisition, Fredrick joined the parent company, Isobar, as its Chief Global Search officer where he extended the iProspect brand into 30 international offices throughout Europe and Asia. Recognized as a leading expert in the field of search marketing, he has authored three of the industry’s most respected books, including: “Search Engine Positioning” (WordWare…
Mr. Salazar has been in healthcare since 1983. He founded 13 primary care physician offices in the South Florida area. The group consisted of 35 primary care physicians ranging from internal medicine physicians to family practice. In addition, Mr. Salazar contracted with approximately 100 multi-specialty physicians throughout the Dade, Broward and Palm Beach county areas.…
Claure is a wireless industry distribution entrepreneur and founder of Brightstar Corp. Since its founding in 1997, Brightstar has grown into an enterprise with $10.5 billion in gross revenue, with local presence in approximately 50 countries, on six continents. In 1995, he returned to the United States and bought USA Wireless, a cellular retailer. He…
Randall Bast began his career with Accenture (NYSE: ACN) helping Fortune 500 companies transform their businesses through innovation in technology and business strategy. Bast’s clients included the Cleveland Clinic Foundation and Kaiser Permanente, as well as Ryder Systems, Florida Power Corporation and J.C. Penney. In 1996, Bast founded Innovex Group on a modest investment. He…